Last modified October 2012

 

Introduction

When you use our services, we collect a subset of information from you to assist us to tailor your user experience.

This policy covers the following:

  • Information we collect from you;
  • Information we collect from your use of our services;
  • How we use the information we collect;
  • Accessing and updating your personal information;
  • Information we share.

 

Information we collect from you

When you create an Ultranet Account, or have one created for you, we collect personal information, including your name, email address, gender, and year level.

We use this information to identify you and allow institution administrators to manage the level of access you have to the system and the content it holds.

 

Information we collect from your use of our services

We also automatically collect information about your use of our services. This information allows us to recognise you when you browse content and to tailor your experience appropriately. This information includes:

  • Log information

    When you use our service or access user provided content, we automatically collect and store information in our server logs. This may include:

    • Activity logs showing how you used our service, included resources requested and dates and times;
    • Your internet protocol (IP) address;
    • The type of web browser you use;
    • Cookies that uniquely identify your web browser or Ultranet account.

    This information may be stored on our servers or on third party servers within our hosting environment. Information may also reside on back up servers or tape backups.

  • Local storage

    We may collect and store information locally on your device such as browser web storage.

  • Cookies

    We may collect and store information when you use our services, including sending and retrieving one or more browser cookies. The cookies allow us to identify your browser and session information so that we can provide our services to you.

    Our services will not function correctly if you set your browser to block all cookies or if cookies are disabled.

 

How we use the information we collect

We use the information we collect from you—either directly or automatically—to provide, maintain, secure and improve our services.

We may use the information we collect to diagnose issues within our services.

 

Accessing and updating your personal information

We give you access to personal information that you provide directly to us. If the information is wrong, we will take reasonable measures to provide a way for that information to be updated or deleted.

If you have been provided access to our services through your school or other institution, you must contact your administrator to update your information.

We may decline requests to access, update, or delete information when those requests are unreasonable; for example, if complying with such requests are impractical (i.e. removing information from backup tapes).

 

Sharing your information

We do not share personal information with other companies or organisations, or with individuals outside the Edtech organisation except in the following circumstances:

  • When you consent to such information being shared

    There may be times when you are given the option to share information with third parties. In such cases, we will endeavour to make it clear what information is being shared.

  • When your access to our services is provided to you through your school or other institution

    In this case, trusted parties such as administrators or teachers within the organisation will have access to your personal information. Administrators may be able to:

    • Access, alter or retain your information;
    • Disable your access to their institution;
    • Restrict your access to functionality and or content provided via our services;
    • Provide access to your information to other users within the organisation you are enrolled in;
    • View information on your use of our services.
  • External parties

    We will share personal information with external parties if:

    • We are obliged to do so for legal or regulatory reasons;
    • Such information is required to investigate violations of our Terms of Use.

 

Information security

We will take reasonable efforts to secure your account and the information you provide us from unauthorised access, disclosure or deletion.

We will restrict access to your information to Edtech employees, contractors and agents who need to know that information in order to provide our services.

 

Changes to this policy

From time to time, we may make changes to this policy. Any updated policy will be made available on our website. It is your responsibility to review this policy. However, we will make efforts to inform you of any changes that reduce your rights under this policy.